Terms of Service

Effective Date: May 2026

By accessing or using OurMoments.live, you agree to the following Terms of Service.

1. Service Description

OurMoments.live provides personalized digital experiences and interactive gifting products including proposal pages, birthday surprises, puzzles, digital cards, apology experiences, and other shareable content.

2. Digital Product Nature

All products sold on OurMoments.live are digital products delivered electronically through generated links or online experiences.

No physical products are shipped.

3. User Responsibilities

You agree that:

• You will provide accurate information
• You own or have rights to uploaded photos/content
• You will not upload illegal, abusive, hateful, or copyrighted material
• You will not misuse or attempt to disrupt the platform

4. Payments

Payments are processed securely through Razorpay and supported payment partners.

Prices may change at any time without notice.

5. Refund Policy

Due to the personalized and digital nature of our services, completed/generated experiences are generally non-refundable.

Refunds may only be considered in cases of duplicate payments or technical delivery failures caused by our platform.

6. Intellectual Property

All branding, designs, animations, code, graphics, and platform content belong to OurMoments.live unless otherwise stated.

7. Limitation of Liability

We are not liable for:

• User-generated content
• Relationship outcomes or emotional interpretations
• Third-party platform interruptions
• Temporary downtime or technical issues

8. Account Suspension

We reserve the right to restrict or terminate access to users violating these terms.

9. Changes to Terms

We may update these Terms at any time without prior notice.

10. Governing Law

These terms shall be governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts located in India.

11. Contact

Email: hello@ourmoments.live